Brief explanation
The e-portal of the Directorate General of Traffic (DGT) in Spain is a digital portal that allows citizens to carry out traffic-related procedures, such as renewing driving licenses, paying fines, requesting vehicle reports, and managing appointments, all online and securely.
Aspects considered for improvement
Weak points detected
Problems of saturation and disorder at the portal.
During my analysis of the website, I identified two main problems: a saturation of options that can overwhelm users and a cluttered organization that makes efficient navigation difficult. These aspects could negatively affect the user experience by making it difficult to find specific information.
Problem of intuition in navigation:
During the analysis of the DGT’s portal, I observed that there is a lack of understanding about the procedures and information that users want to access quickly.
The portal was not very intuitive, forcing users to navigate through multiple sections to find the information or services they needed, resulting in a frustrating and complicated experience.
3. Design issues
The electronic site presents visual organization problems according to the principles of Gestalt psychology, such as lack of clear contrast between figure and background, inconsistent grouping of elements and discontinuities in navigation. There was no neat and clean design, and icons were overused.
Solutions applied – Detailed breakdown by category
1. Information architecture and structure
- Logical structure
- Objective: To facilitate the navigation and search for information.
- Actions:
- Create a clear and coherent page structure.
- Organize content into logical categories, such as: driver, vehicles, relevant dates, records and communications.
2. Design and visual presentation
- Visual hierarchy
- Objective: To guide the user through the content in an intuitive way.
- Actions:
- Use font sizes and colors to highlight important information.
- Use spacing and alignment to create a clear visual structure.
- Clarity and simplicity in design
- Objective: Communicate information in an effective and direct manner.
- Actions:
- Maintain a clean design without superfluous elements.
- Use clear language and avoid technical jargon.
3. Efficiency and usability
- Minimize efforts
- Objective: To facilitate and accelerate the performance of tasks by the user.
- Actions:
- Simplify complex processes and reduce unnecessary steps.
- Incorporate shortcuts and shortcuts for recurring tasks.
- Visual calendar:
- Objective: To make it easier for users to manage critical dates such as renewals and important payments.
- Action:
- Integration of a NEW timeline of the most relevant upcoming dates in your obligations as a driver or vehicle owner, such as; renewals, IBI payments, car insurance renewals etc.
Before
After
